The National Highways Authority of India (NHAI) will undertake performance assessment and ranking of highways in the country in its efforts to improve their quality. The assessment audit and ranking of NHs is intended to take corrective recourse, wherever needed, to improve quality and provide higher level of service to highway users.
The assessment parameters, according to an official release, are based on different international practices and studies for benchmarking highway performances in Indian context. The criteria for the assessment have been broadly categorised in three main heads: Highway Efficiency (45%), Highway Safety (35%) and User Services (20%). On the basis of the assessment, NHAI will undertake a comprehensive analysis and decide on the level of intervention to enhance overall service quality.
Additionally, important parameters like operating speed, access control, time taken at toll plaza, road signages, road markings, accident rate, incident response time, crash barriers, illumination, availability of Advanced Traffic Management System (ATMS), functionality of structures, provision for grade-separated intersections, cleanliness, plantation, wayside amenities and customer satisfaction will also be considered while conducting the assessment, the release added.
The score obtained by each corridor in each of the parameters will provide feedback and corrective recourse for higher standards of operation, better safety and user experience to improve existing highways. This will also help in identifying and filling gaps of design, standards, practices, guidelines and contract agreements for other NHAI projects.
The ranking of the corridors will be dynamic and the concessionaire/ contractor/ operator will get the opportunity to improve their ranking by improving services on that corridor. Apart from overall ranking of all corridors, separate ranking for BOT, HAM and EPC projects will also be done. This process of ranking will bring out operational efficiency and ensure high quality maintenance of roads, it is hoped.